Why to choose us in Domestic Sector

DomesticIn a crowded industry, what sets us apart is not just the standard of our cleaning, the loyalty of our cleaners and our superior customer service.

We continually strive to progress, so we can always offer our clients more.

  • We respect each other and our customers
  • Cleaner Direct puts a huge amount of work into carefully vetting and screening its cleaning service staff. Only small proportion of those who apply are selected.
  • Firstly we ensure the potential cleaner provides 2 references. One of which must be from a previous employer showing experience and ability to clean in a domestic and commercial environment, the other may be a character reference.
  • They must provide proof of address such as a recent bank statement, utility bill or tenancy agreement and proof of identity, being their passport, driving license, home office papers or a birth certificate.
  • We make sure that cleaner is fully legal to work in the UK. We are very strict in this area, both for the protection of our clients, the company and our reputation.
  • We operate a bespoke training course. We train our cleaners to identify what tasks need to be done in each room of a house and how to organise their time and work pattern so that they work efficiently. At our in house training course we also cover safety in the operation of electrical equipment and use of cleaning materials in line with Health and Safety regulations
  • We care about maintaining the high standards of service our cleaners provide. Once a month we will e-mail each client a feedback form, enabling them to rate their cleaner and flag up any potential issues, so we can monitor cleaners conduct and performance.
  • We are 100% committed to the continuous improvement of our quality system to ensure that the requirements of all our customer base is met to the fullest extent and highest of standards.
  • We value our clients and we are proud of our strong client relationship. We build our business connection on honesty and integrity, ensuring that our relationships lasts years not months.
  • We provide you with complete bespoke package with schedules to service your premises. You get a tailored service that fits around your unique individual needs in the most comprehensive way.
  • Nevertheless, Cleaner Direct has an established customer complains procedure in place and all cleaning staff and management are aware and have been trained to handle complains in a professional and courteous manner.
  • We are fully accredited members of  Safe Contractor, BICS, Green Achiever.
  • Entering in partnership with Cleaner Direct  will get you  on the right path for a more economical cleaning cycle, a healthier community and work place, as well as a greener environment and a better planet to live.

We pride ourselves delivering on our promises and staying flexible to suit our clients’ budgets and diaries.

Key to all this are our staff. We are delighted to be able to say that our cleaners are happy in their work, proud to work for us, and are extremely loyal. We have one of the lowest levels of staff turnover in the London cleaning industry. Happy staff mean good, fast, reliable cleaning services.

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